• Pillsbury Court - Resident Maintenance Guide

Heating and Cooling

The Pillsbury Court apartments are single zone. This means that there is one thermostat in the apartment that controls all the heating and cooling needs. If the bedrooms are too cold/hot, the vents can be closed on the main level. Closing the vents on the main level will allow the heating/cooling to reach the upstairs. A resident should try different combinations of open/closed vents before submitting a fix it request for hot/cold bedrooms.

In the master bedroom (the larger one) there is only 1 supply vent and 1 return vent on the floor. The vent near the window is the return vent. We suggest closing this vent to increase air supply in that room.


Residents should complete a Fix It request. Please do not submit fixit requests for personal decorations or modifications to the apartments, like hanging shelving or photos. Fixit requests are reserved for repairs to appliances or the apartment.

Cable Television

Cable television service is available in every Pillsbury Court townhouse. The cable television service provider is Comcast/Xfinity. Satellite dish installation causes damage to the property and for this reason, satellite television is not allowed. If there are issues with the cable service in your apartment please contact the service provider.

Hanging Pictures/Shelves

Using nails to hang pictures on brick walls and cinderblock is prohibited. Please use small finishing nails to hang pictures on other surfaces. Plastic adhesive hooks may be used on all wall types. Installing wall shelves is prohibited. Tenants may not paint or hang wallpaper in any part of their townhouse.

Holiday Decorations

Live Christmas trees, swags, wreaths, and other highly flammable materials are prohibited inside the townhouse due to fire hazard.

Light Bulbs

Housing & Residential Life encourages tenants to use energy-efficient compact fluorescent light bulbs equivalent to or no greater than 60 watts. Replacing light bulbs can be done by individual tenant. If you need assistance with this process, please submit a standard work order through the online Fix It repair system.  


Tenants should exercise consideration for their neighbors and the visual attractiveness of the property to possible tenants. The appearance of Pillsbury Court should reflect positively on the University and neighborhood community and be attractive to tenants and visitors.

Tenants are responsible for keeping their patio as presentable as possible. Tenants should clear their patio of debris and garbage regularly. Tenants who do not maintain the condition of their patio, (free of dirty/broken furniture, garbage/debris, etc.) will be given 48 hours to remedy the situation. If a tenant does not keep the patio clean and debris-free, the University will clean the patio and remove broken and unsightly items at the tenant’s expense.

Open fires are not permitted on the site except for charcoal or gas grills. Pillsbury Court has a ground sprinkler system that is active during appropriate seasons. Tenants and their children should be careful not to damage the sprinkler system by stepping on sprinkler heads.

Upholstered furniture should not be placed on patios. This type of furniture creates a fire hazard and also serves as a nesting place for mice and other rodents. Outdoor patio furniture may be placed on patios so long as it does not obstruct the exit path from a townhouse.

Residents may have a few potted plants in their patio areas. These plants may be garden plants. All pots and plants must be well maintained and placed only in the areas furthest away from the buildings. Plants that are causing a nuisance of insects or animals, are not well maintained, or are stored in something other than a plant container will be removed.

Garbage and Recycling Program

Large dumpsters for garbage and recycling are located at the edge of the parking areas near the center of the Pillsbury Court complex.

All garbage (not recycling) should be placed in the appropriate container using plastic or paper bags.

Recycled items should be co-mingled and may include paper, mail, envelopes, flattened cardboard, cans, glass containers, and plastic bottles. Do not place these items in Plastic Bags.

Do not leave furniture or appliances by the dumpsters upon vacating your townhouse. A furniture removal charge of $75 per piece of furniture will be assessed to any tenant that leaves furniture in the townhouse at check-out or improperly disposes of used furniture.

Snow Plowing and Shoveling Policy

The central areas of the Pillsbury Court parking lots are plowed whenever a snowfall results in a snow accumulation of 2-3 inches or more on parking lot surfaces. Snow will also be removed from sidewalks and walkways by University staff. Each tenant is responsible for removing snow from their patio and keeping the unit's front steps clear of snow and ice. From time to time during the winter season, Housing & Residential Life will require tenants to move their vehicles out of the parking lots so the lots can be more effectively cleared of snow. Housing & Residential Life will provide tenants with as much advance notice as possible before requiring that they move their vehicles out of the parking lots. In most cases, the advance notice will be 24-48 hours. Vehicles that have not been moved out of the Pillsbury Court parking lots at the time of the scheduled plowing may be towed at the owner's expense.

Housing & Residential Life urges tenants that travel frequently or leave Pillsbury Court for periods of time during the snow season to leave their vehicle keys with another tenant or park their vehicles in a garage on campus. Tenants should arrange to have their vehicles moved out of the Pillsbury Court parking lots at times when Housing & Residential Life notifies tenants of the need to clear the lots of vehicles for a major snow plowing/removal event. If planning to be away from Pillsbury Court for an extended period of time, please inform Housing & Residential Life at 612-625-2121 and leave appropriate contact information. This information is helpful in case of an emergency and beneficial to Pillsbury Court security.