• Landline Telephones

Phone/Internet Jack

One telephone jack is included with each room; however, a telephone is not provided. If you would like to use your room's phone line, you must purchase your own phone (analog) and answering machine.

If you have a cell phone plan and do not wish for additional voice service, you are not required to use your room's landline.

 

Connection

Connect your phone using a regular telephone cable (slightly smaller than an Ethernet cable) to the gray wall jack that is has a label ending with -AA.

 

Support

If the telephone line in your room does not work with your phone (e.g., no dial tone, line static), please borrow a phone from your hall information desk to test for dial tone. If the test phone works properly, then the problem is with your phone. If the test phone also doesn't work, contact 1-HELP (612-301-4357).

 

Harassing or Threatening Calls

If there is an emergency or you feel that there is an immediate threat to your wellbeing, dial 911. If you receive harassing calls or need to have calls traced for any reason, call the campus police at 612-624-3550.

 

Placing Calls

University Calls

On-campus calls: Dial last five digits of the phone number

University operator: Dial 0

Local Calls

Off-campus calls to 612 area code: 8 + seven-digit phone number
      
Area codes 651, 763, and 952 (Twin Cities Metro): 8 + area code + seven-digit phone number

Toll-Free Calls

Toll-free numbers (e.g. 800, 888): 8 + 1 + 8XX + seven-digit phone number

Calls when away from your room: 8 + 1-800-9900-UMN (1-800-990-0866) + follow the prompts + authorization code on U Card + PIN + number you are calling

Customer service: 8 + 1-800-9900-UMN + 86#

Using Features

Call Waiting

Accept a waiting call

  1. Press switchhook or flash button
  2. “Enter” is repeated 3 times—Dial tone
  3. Press * + 4, present call is held—dial tone returned
  4. Hang up handset—the waiting call will ring on your phone

 

To alternate between calls

  1. Press switchhook or flash button
  2. “Enter” is repeated 3 times—Dial tone
  3. Press * + 4, present call is held—dial tone returned

Note: Only one caller may call-wait on one line. Subsequent callers will go to voicemail.