Computer Center Coordinator

Job Duties

With a primary focus toward customer service, the CCC has the following responsibilities:

• Attend one week of training in August before Welcome Week, and one day in January before classes start for spring semester.
• Assists residents with software, hardware and/or networking problems in the center, and manages any problems that may occur with equipment.
• Provides occasional technical support to the building business staff. This includes patching their computers when necessary and troubleshooting any problems that occur.
• Acts as the contact person for HRL technology initiatives. This may include organizing support stations at the beginning of each semester to fix student computers.
• Communicates with staff and residents regularly through web updates, email, and meetings. 
• Develops a relationship with the Residence Director, Community Advisors, Office Assistants, and Business Operations Supervisors to discuss and resolve issues related to the computer center.
• Maintains center cleaning supplies and keeps center clean and orderly.
• Completes incident reports for computer center policy violations.