Current Residents

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Need help? Contact your building team easily with an online request. Send a Fix It for any request related to building maintenance concerns. Use Connect It for help with internet problems in your room or apartment or tech support in the computer center.

Note: In case of clogged drains, please do not use any type of liquid drain cleaner to clear the drains. Instead, submit a Fix It request.

Fix It    Connect It

All mail is distributed through the information desk. Mail is delivered Monday through Saturday (except holidays) while classes are in session. You will receive an email from your building any time a package is delivered for you. You can also log in to the package system.

Mailboxes

Information desks will only accept deliveries by the following services:

• U.S. Mail or any parcel delivery (e.g. FedEx, UPS) addressed to the student or occupant of room
• Campus mail addressed to the student or occupant of room
• Advertisements/mail from or approved by Housing & Residential Life

Mailing Address FORMAT

Your Name
Your building's street address, your room number
Your building's city, state, ZIP code

Lost Keys

Residents are responsible for the use and control of their room and apartment keys or access fob. Keep your room/apartment door locked at all times, and carry your keys and U Card with you at all times for access into your building.

Lost keys must be reported to your Information Desk immediately. If you lose your keys, you will be charged a fee to replace the cores and keys assigned to you and your room/apartment spaces. The information desk will provide this information to you when you report your lost keys.

Lockouts

If you are locked out of your room, expect to encounter some inconvenience. Temporary keys are available at the Information Desk. You must present your U Card to check out a temporary key. If you do not have a U Card with you, you must wait until a staff member can be contacted to let you into your room. You will be asked for a photo ID at that time.

Residents will be charged $35 the third time they check out a temporary key, and they will also be charged each time afterward.

All residence halls/apartment complexes have designated trash disposal areas for you to dispose of your trash. Items must be placed in this area, and you should consult a CA if you have items that are too large for the assigned location.

Housing & Residential Life is committed to sustainability. Recycling containers are available in all residents’ rooms and all residence hall/apartment complexes for newspapers, office paper, aluminum cans, and glass bottles. We encourage you to support our recycling efforts by placing items in the appropriate containers. Mixing trash with recyclables will result in all contents being considered trash.

Housing & Residential Life does not provide storage space for student belongings. You may not contract with an outside portable storage company if they do not have authorized access to University property.

Student parking contracts are available for purchase for various parking lots and parking ramps throughout campus. Visit the Student Parking Contracts webpage for more information.

Keeler residents have the option to opt-in to on-site heated underground parking for an added monthly cost. Parking at Keeler is handled by Great Lakes Management Co., not the University of Minnesota. For more information, call 855-414-9258 during normal business hours.

Radius residents have the option to opt-in to on-site heated underground parking for an added monthly cost. Parking at Radius is not handled by the University of Minnesota. For more information, call 888-285-9204 during normal business hours.

Storage

Bicycles are very useful vehicles for campus life. Bike racks are available at each hall/apartment and are located near every campus building.

Bicycles cannot be stored in residence hall/apartment complex hallways, stairwells, or public areas in the residence hall/apartment complex. It is preferred that bikes be stored outside. Bicycles that are locked to trees, handrails, fences, or areas other than the provided bicycle racks may be removed and confiscated by the University Police Department at the request of the RD or ARD.

Security

Residents are encouraged to bring inexpensive bikes to campus, and using a high-quality lock is recommended (e.g., U-Lock, Kryptonite bar lock). Check with the University Police Department for more detailed bicycle security information and specific recommendations.

The University is not responsible for bicycle damages or thefts. Parking and Transportation Services offers information about bicycling on campus and in the metropolitan area. Review the Parking and Transportation site for more  information.