Your guide to building services and support
Campus life is what you make of it. If you want to enjoy all the benefits that come with student housing, we can help point you in the right direction. Here, we’ve rounded up links to everything residents need to know about moving in, dining and meal plans, room assignments, housing services, and more.
You can also always access your most current assignment information by logging in below.
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Need help? Contact your building team easily with an online request. Send a Fix It for any request related to building maintenance concerns. Use Connect It for help with internet problems in your room or apartment or tech support in the computer center.
All mail is distributed through the information desk. Mail is delivered Monday through Saturday (except holidays) while classes are in session. You will receive an email from your building any time a package is delivered for you. You can also log in to the package system.
Information desks will only accept deliveries by the following services:
- U.S. Mail or any parcel delivery (e.g. FedEx, UPS) addressed to the student or occupant of room
- Campus mail addressed to the student or occupant of room
- Advertisements/mail from or approved by Housing & Residential Life
Mailing Address FORMAT
Your building's street address, your room number
Your building's city, state, ZIP code
Residents are responsible for the use and control of their room and apartment keys or access fob. Keep your room/apartment door locked at all times and carry your keys and U Card with you at all times for access into your building.
Lost keys must be reported to your information desk immediately. If you lose your keys, you will be charged a fee to replace the cores and keys assigned to you and your room/apartment spaces. The information desk will provide this information to you when you report your lost keys.
If you are locked out of your room, expect to encounter some inconvenience. Temporary keys are available at the information desk. You must present your U Card to check out a temporary key. If you do not have a U Card with you, you must wait until a staff member can be contacted to let you into your room. You will be asked for a photo ID at that time.
Residents will be charged $35 the third time they check out a temporary key, and they will also be charged each time afterward.
All residence halls/apartment complexes have designated trash disposal areas for you to dispose of your trash. Items must be placed in this area, and you should consult a CA if you have items that are too large for the assigned location.
Housing & Residential Life is committed to sustainability. Recycling containers are available in all residents’ rooms and all residence hall/apartment complexes for newspapers, office paper, aluminum cans, and glass bottles. We encourage you to support our recycling efforts by placing items in the appropriate containers. Mixing trash with recyclables will result in all contents being considered trash.
Housing & Residential Life does not provide storage space for student belongings. You may not contract with an outside portable storage company if they do not have authorized access to University property.
Due to the high demand for parking, a lottery is conducted each semester for University housing parking spaces. If you want to be considered for reserved parking space, you must apply for the Parking and Transportation online parking lottery each semester for a chance at a student-parking contract. You can submit your application, get your results, order, and pay for your contract online.
Keeler residents have the option to opt-in to on-site heated underground parking for an added monthly cost. Parking at Keeler is handled by Great Lakes Management Co., not the University of Minnesota. For more information, call 855-414-9258 during normal business hours.
Radius residents have the option to opt-in to on-site heated underground parking for an added monthly cost. Parking at Radius is not handled by the University of Minnesota. For more information, call 888-285-9204 during normal business hours.
Bicycles are very useful vehicles for campus life. Bike racks are available at each hall/apartment and are located near every campus building.
Bicycles cannot be stored in residence hall/apartment complex hallways, stairwells, or public areas in the residence hall/apartment complex. It is preferred that bikes be stored outside. Bicycles that are locked to trees, handrails, fences, or areas other than the provided bicycle racks may be removed and confiscated by the University Police Department at the request of the RD or ARD.
Residents are encouraged to bring inexpensive bikes to campus, and using a high-quality lock is recommended (e.g., U-Lock, Kryptonite bar lock). Check with the University Police Department for more detailed bicycle security information and specific recommendations.
The University is not responsible for bicycle damages or thefts. Parking and Transportation Services offers information about bicycling on campus and in the metropolitan area. Review the Parking and Transportation site for more information.
The Physical Information Desk
Every residence hall and apartment has an information desk that is staffed 24 hours a day. This is where you will go to ask questions and pick up items like games, cooking/cleaning supplies, and more.
The Virtual Info Desk
Just like your building has an Information Desk to help, our Virtual Info Desk will be your main portal to the resources and services available through Housing and Residential Life. This is the website that you will use to check out supplies, send messages, make reservations, submit Fix It requests, and more.
There are six all-you-care-to-eat restaurants located in our residence halls. Meal plans are required for students living in halls (optional plans are available for apartment residents), and M Food Co. will work with you regarding any special dietary needs.
Meal plans are made up of two parts: unlimited meals and Dining Dollars. All you need to use your meal plan is your U Card, which will be swiped upon each entry.
Thinking about next year?
Our staff is always available to answer questions and set you up for success. This includes when you are ready for your next big move!
Room Sign-up for returning students typically begins in December each year, and we highly recommend checking out LLCs exclusive for second-year students. Also, we host a listing service to help residents looking to transition to off-campus housing and get them connected to trusted resources and reputable properties. Apartment companies will be very aggressive in September, but don’t stress! You have plenty of time to decide and move with confidence.